Terms and Conditions

Subject:   Legal Terms regarding Hawkeye

“Terms and condition applies to all customers who purchase our hawkeye cameras.”

  1. A signboard should be displayed by the buyer/owner of the premises, informing that camera recording is in process and privacy of people may be at risk. The seller/service provider has no liability in this regard.
  2. This product will be installed at the premises of the buyer at his/her chosen point and therefore, the seller/service provider will not be liable/responsible for any complaint received regarding recording of the surroundings. The owner of the premises/buyer shall keep this point under consideration at the time of getting the device installed.
  3. This product only assists in providing security to the premises where it is installed. The service providers makes no claim or provide guarantee to provide complete security to the subject premises.
  4. The service provider does not hold liability in the event of any illegal occurrence or an event that cause damage to the subject premises. This product only assists in securing premises therefore the service provider does not owe any liability to anyone in case of any loss incurred despite having security system installed.
  5. The device has gone through extensive testing before being commercially launched however technical issues are never ruled out and the service provider shall not be responsible for any loss incurred due to any technical problem.
  6. It is understood and agreed by the buyer that the service provider is not an insurer of the premises where the facility is used and any insurance in respect of the monitored property should be obtained by and at the expense of the buyer.
  7. It is further agreed and understood between the parties that the monthly fee (if applicable) is based solely on the service of assistance to security of the premises. It has nothing to do with the insurance of the premises or anything inside/attached to the premises.
  8. The storage capacity of the device is dependent on the storage space that the buyer has paid/opted for. In case the storage capacity has reached its limit and the camera deletes the earliest data in the storage and in that event, the service provider shall not be responsible for any data lost.
  9. The service provider shall have no liability if in the event of alarm (if installed) getting activated, the security official/police does not arrive in reasonable time and any loss is incurred.
  10. It is an understood fact that in case there is shortfall of electricity/load shedding/ any reason due to which sufficient electricity is not being provided to the device, the device will not be able to function. In such circumstances, the service provider will not be responsible for any unfortunate event or loss as 24/7 supply of adequate electricity is buyer’s responsibility.
  11. It is understood and agreed by the buyer that as the service of sending images and automated calls is dependent on constant supply of internet, in the event of disconnection of internet due to any reason, the images will not be sent through a Third Party APP or Web Link (such as Telegram App or another) and no calls will be generated. Therefore, the service provider will not be liable for any loss/event that happens while the internet service is not available.
  12. It is further understood that in case the Third Party App or Web Link (such as Telegram App or another) is not working due to any technical failure at the part of App manufacturers or Web Link owners, the service providers will not be able to send images and generate calls, and therefore will not be liable to any loss/damage occurred in that time.
  13. It is agreed and understood by the buyer that for this system to work effectively a constant supply of internet is compulsory and it is the responsibility of the buyer to ensure that. In case of any unfortunate event due to absence of internet service, the service provider will not be responsible.
  14. It is further clarified that the camera installed has a limited visual range and it will not be possible for the device to capture or focus on any object/person out of its range/frame. If anything/anyone is not captured properly, the service provider will not be liable.
  15. This product does not guarantee or assures complete security to any premises where it is installed. It is not capable of providing security to any premises or person on its own, without the help of law enforcing authorities. The only task that this system performs is to assist in securing the premises where it is installed by sending an image to the buyer.
  16. Any person who relies on this device solely and completely will be responsible for its own loss.
  17. It is further clarified that this device is entirely dependent on continuous and uninterrupted supply of electricity and internet, and also on the Third Party App or Web Link (such as Telegram App or another). In case of failure of any one of these due to any reason, the device may not work effectively but the service provider will not be responsible for any loss/damage incurred in this time. It is the responsibility of buyer/owner of premises to ensure proper and adequate supply of electricity and internet, however the failure on part of the Third Party App or Web Link (such as Telegram App or another) is beyond either party’s control.
  18. In case the buyer wishes to bring a claim against the service provider he/she must serve a notice, detailing all that has happened and the reasons that has forced the buyer to do this. The service provider shall reply within 30 days from the date of receipt of that notice.
  19. Any dispute arising between the parties out of this service being provided by the service provider/seller or in any way connected therewith shall be and is hereby referred to the Arbitration of a single arbitrator who is to be decided mutually by the parties. No party shall head to litigation against the other and it shall be bound by the outcome of the Arbitration.
  20. Any dispute arising out of this service shall be governed and construed in all respects in accordance with the laws of Pakistan.
  21. This product has been designed/launched/operated in line with all the laws, rules, regulations that are applicable in Pakistan.
  22. It is agreed and understood by the buyer that by signing the receipt of this product, he/she is bound by all the terms and conditions contained in this paper.
  23. It is agreed and understood by the buyer that the service provider has the option to view its customer’s camera footage/data, the however company has no intention to view it unless we are required to do so:
    1.  To assist a law enforcing agency
    2.  To assist an authority with lawful permission
    3.  On request of the customer itself
    4.  To resolve any issue that is being faced by the customer
    5.  As a result of unforeseen circumstances that may leave no option for the company to do such an act
  24. Hawkeye has the right to refuse to sell to anyone and the Company’s decision will be final